Support and contact

Something not working, or a question? Write to us at [email protected]. We reply in Spanish, English and Portuguese, as soon as we can, usually within a few days.

What helps us most

• What you were doing and what you expected to happen.
• Your phone model and Android (or iOS) version.
• The app version (Settings → About).
• A screenshot, if it helps. Please do not send passwords or personal documents.

Frequently asked questions

How do I delete my account and data? From Settings in the app, or at Delete my account. Deletion is real: nothing is anonymised, except star ratings.

I changed phones. Do I get my data back? Yes, if you secured your account with an email code or by linking Google or Apple. Personal documents, accident reports and driver and insurance data live only on your phone and cannot be recovered.

The copilot says I have reached the limit. The copilot has a usage cap per window of a few hours; it renews by itself. Pro and Max have more room.

Does the map guide my route? No. TarsisVan is a viewer and planner: to drive, open the navigation app of your choice.

I want to report a mistake about a place on the map. From the place’s page, with “Report a mistake”. A person reviews it.

Reports and legal matters

To report content, exercise your data protection rights or any legal matter, see the privacy policy and the legal notice, or write to the same address.